Posts Tagged auto

Cheap Used Car Sales – What to Spot

Consumers who want to buy a good used vehicle need to follow some common rules that will help them not to get a lemon or over pay for the vehicle. Most used vehicles are being sold for a variety of reasons such as the owner no longer can afford the vehicle, the owner may have lost their job, the vehicle may be constantly breaking down, or the owner decided to use it as a trade-in to get a new car. Some of those reasons may cause you to be alarmed while others may just be a good reason to sell the vehicles.
What to look for in a used vehicle
You can get a history report from Car Fax that will help you to decide if the car is worth buying. The history report will help you to know if the vehicle has been in a major accident, involved in a disaster such as a flood, or if the vehicle has had many different owners. Read the rest of this entry »

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The Sporty and Safe 2011 Volvo S60 Offers the Best of Both Worlds

Volvo is generally known for their safe and practical cars and not exactly sporty cars, but the 2011 S60 may just change all of that. This car is sporty, edgy and has more personality and oomph than any other previous Volvo model. The exterior is stylish and makes use of a C-pillar that extends all the way to the back of the car. This car will compete directly with the BMW 3 series and Mercedes Benz C-class models. The S60 was designed to be the most innovative and dynamic Volvo ever created and offers two chassis settings.
Volvo’s latest car makes use of a six cylinder engine with 300 HP and 325 pound feet of torque. All models have a six speed automatic transmission. The engine will be the most powerful that Volvo has ever created. Accelerating is Read the rest of this entry »

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Who Has the Greatest Impact on Customer Loyalty and Retention in Your Dealership?

Who has the greatest impact on Customer Loyalty and Retention in your Dealership?

Is it the Salesperson? The Owner? How about the Cashier? Or the Greeter? Don’t forget about Parts! Certainly EVERYONE in the Dealership has something to do with it.

But if I said the answer is “THE SERVICE ADVISOR”, how many would agree with me? Can I see a show of hands?

I suspect that most of you who are in the Service Department would agree with me wholeheartedly. There is no other person who has more contact with your Customer over the life of their vehicle than the Service Advisor.

So, what are we doing to MAXIMIZE the RELATIONSHIP with the one person we are constantly in search of and wish we had more of, THE CUSTOMER?

Over the past couple of years there has been a strong push by most Dealerships to do something. Anything that even has a hint of increasing the ROI with the Customer has been considered and in many cases, put into place.

“Customer Friendly” became the new buzz word and everything from new waiting rooms to on line service appointments, not to mention a whole host of so called “Customer Friendly” solutions like Coffee Bars and Free WI-FI, are now available and waiting at your local Dealership. Read the rest of this entry »

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